Shipping and returns
Most orders are shipped via USPS. Most orders ship for only $8.00 (or less). Free Shipping for orders over $75.00.
Additional rates may apply if item is large or is exceptionally heavy. You will be notified before shipping.
Shipping times quoted are shipping only and do not include order processing time. Most orders will ship the next day. Please be mindful during peak seasons, that processing may take extra time due to volume and whether items are in stock. While we will make every effort to stock popular items, please realize that it is impossible to stock everything. Some orders may take two weeks to fulfill. Priority and Express mail orders ship first.
Carriers: We use common carriers and reserve the right to change carriers without notice in order to provide you with the best service possible. We ship using Media Mail, First Class, Parcel Select, Standard Ground or Priority Mail service unless you request otherwise. Additional shipping charges may apply.
Overnight: Overnight shipping requires special handling. There will be a $10.00 non-refundable service charge on all overnight shipping requests. Please call or email with any urgent requests to avoid any miscommunication.
Incorrect Shipping Address: Please make sure your address is complete and accurate. Lost Packages due to an incorrect shipping address will not be replaced, unless the package is returned. If we receive the package back, additional postage is required before we will re-ship the package. If the lost/returned package is our fault, it will be replaced and reshipped at our expense. NO REFUNDS will be given on lost or returned packages if it was not our fault.
Insurance Notice: Our responsibility ends once we hand your package to a carrier. Any loss or damage not covered by insurance becomes your responsibility. ASK FOR COMPLETE INSURANCE COVERAGE if you are not willing to accept this condition. We do not automatically insure. You must request insurance. ASK FOR INSURANCE FOR YOUR PROTECTION. Insurance does not cover incorrect addresses.
Due to the nature of magic, Magic products that are opened are not eligible for return unless they are defective or were incorrectly shipped. If that is the case, please contact us via e-mail or phone to notify us of the error within 7 business days after receiving the item to arrange return. This includes Media products.
Cancelled orders will be issued a merchandise credit once the product is returned and in new, sellable condition. Shipping costs will not be refunded for orders cancelled by customers.
Returns for unopened items must be requested within 7 business days after receiving the item. The return is subject to a 20% restocking fee and return shipping costs are the responsibility of the customer.
Please inspect your package and your items upon receipt. Defective products will be replaced at no cost to the customer upon the return of the damaged or defective product. The customer is responsible for the return of the item and all shipping costs associated with the return. A merchandise credit will be issued to cover the cost of shipping once the product has been deemed defective.
From time to time a product that you order will be on back order. This can occur for a variety of reasons. We offer products from dozens of manufacturers, individual artists and suppliers which offers you the opportunity to select from thousands of items. We will notify you immediately of any back-order situation that would prohibit us from shipping your order in a timely fashion. You will have the option to substitute a similar item if available or keep the product on back order. We will do our best to provide to you an accurate estimate of when it will be in stock to ship or you can request an in-house credit for the amount of the item.